Support · Self-service portal
Help yourself,
any hour of the day.
The Hemco self-redressal portal puts every service action in your own hands — log tickets, track dispatch, claim warranty, order spares, raise AMCs, download drawings. Backed by a nationwide engineer network and a 4-hour critical SLA.
SLA snapshot
- Metro · same-day dispatch
- Tier-2 · 24-hour response
- AMC critical · 4-hour
- 24 × 7 portal access
- Full ticket audit trail
Operator portal
Sign in to
your Hemco account.
Every ticket, spare order, warranty claim, drawing, serial number and engineer visit — in a single portal keyed to your customer ID. Connected to HemcoMind for live telemetry from every unit you own.
Quick actions
Everything, self-service.
Six common actions available without a phone call. Escalate any time.
FAQ
Most asked,
most answered.
What's covered under warranty?+
Two-year parts and labour on all fabrication, electrical, gas, plumbing and refrigeration systems. Compressors carry a three-year limited warranty.
How do I connect equipment to HemcoMind?+
Every unit shipped after 2021 has HemcoMind onboard. Scan the QR code on the service panel with the Hemco app to pair. Older units are retrofittable with our IoT gateway.
Where can I download catalogues and drawings?+
The operator portal has every catalogue, CAD file, wiring diagram and installation drawing. Sign in with your customer ID.
How fast is typical service response?+
Metro locations: same-day engineer dispatch. Tier-2 cities: 24 hours. For critical breakdowns on AMC contracts we guarantee 4-hour response.
Can I escalate an unresolved ticket?+
Yes. Every ticket has an escalation path to the regional service head, then to the national service director, then to the CBDO. Full trail visible in the portal.
24 × 7 critical line
A kitchen down tonight? Call the critical line.
For AMC customers with a full line-stop, skip the portal and dial direct. We will have an engineer on the road within the hour.